Privacy Policy

Last updated: February 18, 2026

This Privacy Policy describes how ALCHION Labs collects, uses, and protects your information when you visit our website, create an account, or place an order.

1. Who We Are

ALCHION Labs operates this website and is responsible for the personal information collected through it.

If you have questions about this policy, contact us at: support@alchionlabs.com

2. Information We Collect

We collect information in the following ways:

Information you provide to us

Name, billing address, shipping address
Email address and phone number
Account login information (if you create an account)
Order details and purchase history
Communications you send to us (support requests, emails)

Information collected automatically

When you browse our website, we may automatically collect:

Device information (browser type, operating system, device identifiers)
Log data (IP address, pages viewed, time spent, referring pages)
Approximate location (derived from IP address)
Cookies and similar tracking technologies

Payment information

Payments are processed by third party payment providers. We do not store full payment card numbers. Payment providers may collect payment details to complete your transaction.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support and respond to inquiries
Communicate order updates, shipping notifications, and service messages
Improve website performance, user experience, and product offerings
Detect, prevent, and investigate fraud, abuse, or security issues
Comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember preferences and keep your session secure
Understand website traffic and performance
Improve site functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted service providers only as needed to operate our business, including:

Payment processors (to process transactions)
Shipping carriers and fulfillment providers (to deliver orders)
Website hosting, analytics, and security providers
Customer support tools (to manage inquiries)

We may also share information if required to:

Comply with applicable laws, regulations, or legal requests
Protect our rights, property, and safety, or the rights, property, and safety of others
Prevent fraud or security threats

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to:

Maintain records for orders, accounting, and compliance
Resolve disputes
Enforce agreements

8. Your Choices

You may be able to:

Update your account information by logging into your account
Opt out of marketing emails by using the unsubscribe link in those emails
Request access, correction, or deletion of your personal information where applicable

To make a request, contact us at support@alchionlabs.com

9. Third Party Links

Our website may include links to third party websites. We are not responsible for the privacy practices of other sites. We encourage you to review their policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

11. International Visitors

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, contact:

support@alchionlabs.com